Terms and Conditions

Users: Access and/or use of the store attributes to the person who makes it full acceptance of these General Conditions as well as the Specific Conditions that complement, modify or replace the General Conditions in relation to certain services and contents of the store.

Use of the website, services and contents: The user agrees to use the store, including its services and content, without contravening current legislation, good faith, generally accepted uses and public order. In the same way, use for illicit purposes or insulting “Al agua patos” is prohibited. Regarding the contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), the following are prohibited: - Their reproduction, distribution or modification, unless authorized by their legitimate owners. or is legally permitted.

Any violation of the rights of "Al agua patos" or its legitimate owners thereof.

Its use for all types of commercial or advertising purposes, other than those strictly permitted.

Any attempt to obtain the contents of the Website by any means other than those made available to users as well as those usually used on the Internet, provided that they do not cause any damage to the “Al agua patos” website.

The use of the website and its content is the responsibility of the user, or of those third parties who have access to the same services with the express consent, or not, of the first. “Al agua patos” reserves the right to prohibit access to those users who fail to comply with the General Conditions. In addition, the price of the products and services offered through its website is reserved at any time and unilaterally. To guarantee the customer the certainty and security of the price of their products, this will be the current price on the product sheet at the time of placing the order, except for typographical errors. The purchased product may suffer, due to the manufacturer's availability, non-substantial modifications in the components, characteristics or features of the batch that comprises it, as long as they do not detract from the advertising qualities and features.

The commitment acquired by “Al agua patos” is to sell and ship the merchandise offered is subject to the stock of the advertised product and its availability while stocks last, therefore “Al agua patos”, in its commitment to quality and customer service, tries at all times to make the advertised products available. However, if circumstances arise that cause the product to end up in stock, the order and the contract signed between the parties will be void under this termination clause, fully refunding the customer in the event of prepayment of the amounts paid by the customer. , without any compensation being granted to any of the parties for breach of contract, consequential damage or loss of profits.

The corresponding images and content registered in “Al agua patos” belong to their respective authors. It is strictly prohibited to link to “Al agua patos” without the express consent of the website and its authors, as well as the improper use of the images displayed here, whether or not they cite the company in their content.

• 1. Consumer jurisdiction
  Claims
  In addition to our customer service department, available online at order-online@alaguapatos.es, there are complaint forms available in our stores. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. 3. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make available to the client the following link that allows access to the Union's online dispute resolution platform European: https://ec.europa.eu/consumers/odr/main/ .
• 2. Online litigation platform
  In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make available to the client the following link that allows access to the online dispute resolution platform of the European Union: https://ec.europa.eu/consumers/odr/main/
• 3. Right of withdrawal
  Following article 111 of Substitution of the good or service contracted remotely of the General User and Consumer Defense Law. If the contracted good is not available, when the consumer has been expressly informed of such possibility, the businessman may supply without a price increase a good with similar characteristics that has the same or higher quality. In this case, the consumer may exercise their rights of withdrawal and resolution under the same terms as if it were the good or service initially requested.
• 4. Deadline to exercise the right of withdrawal
  The user has 14 calendar days from the date of receipt of the merchandise to exercise their rights of withdrawal.
• 5. Withdrawal form.
  The consumer has the right to withdraw from this contract within a period of 14 calendar days without the need for justification. You only have to complete and send an unequivocal statement, in which you indicate your decision to withdraw from the contract.

7 and 8 Warranty information

• Royal Legislative Decree 1/2007 of November 16 grants durable goods a legal guarantee of 2 years from the date of delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it. Please keep proof of purchase, its presentation is necessary for any verification, exchange or return. Unless proven otherwise, it will be understood that the products comply with the contract as long as they meet all the requirements expressed below:
  • They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
  • They are suitable for the uses to which products of the same type are ordinarily intended.
  • They present the usual quality and performance of a product of the same type that the consumer and user can fundamentally expect, taking into account the nature of the product.
  However, some of the products sold on the website could present non-homogeneous characteristics as long as these derive from the type of material with which it was manufactured, and therefore, they will be part of the individual appearance of the product, and are not a defect.
  Deficiencies caused by negligence and misuse are not included.
  In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms.
  To make the guarantee effective, send us an e-mail to the following address: online-order@alaguapatos.es
  Al agua patos will archive the purchase receipts, electronic documents or invoices, in which the contract with the consumer is formalized, leaving said document accessible to the consumer, thus guaranteeing the possibility of identifying and correcting possible errors in the data.

See GENERAL CONTRACTING CONDITIONS (RDL 2007) here .

Unilateral modification: “Al agua patos” reserves the right to modify the conditions of access, use, content and services of the website without prior notice, whenever it considers it appropriate.

Duration: The duration of the content, provision of services and conditions are indefinite. All logos, texts and brands belong to their owners.

AL AGUA PATOS SL has been a beneficiary of the European Regional Development Fund whose objective is to improve the competitiveness of SMEs and thanks to which it has launched an International Digital Marketing Plan with the aim of improving its online positioning in foreign markets during the year. 2023. For this, it has had the support of the XPANDE DIGITAL Program of the Barcelona Chamber of Commerce.